Operations Team Lead I - Physical Securities

Royal Bank of Canada • Edina, MN

11d • $50,000 - $80,000

About The Position

As an Operations Team Lead I within the Physical Security Processing team, you will be providing training, coaching, and work direction for operations associates supporting standardized and/or manual processing. You will be supporting escalated customer service situations, complete process oversight, support new initiative/process implementation, and provide department processing back-up support when needed.
If you enjoy challenging work and are looking for the next step in your career, we want to hear from you!

Requirements

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of job-related experience
• 1+ year prior securities, banking, technology and/or job specific related industry experience
• Demonstrated ability to mentor and provide clear work direction to others
• Proficient computer skills in Microsoft-based software products including Word, Excel and Outlook
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management

Nice To Haves

• 4-year degree from an accredited university in business, finance or related field

Responsibilities

• Train, Mentor and provide on-the-job performance coaching for operations associates.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
• Monitor daily process volumes and make recommendations to modify resource support levels to ensure department service levels are met.
• Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mind set
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seeking assistance from Manager as appropriate following established department procedures.
• Conduct business process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
• Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
• Accurately review, verify, and/or record data into technology supporting department processes.
• Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
• Provide department work support during high volume times or when other team members are not available.
• Perform other duties and responsibilities as assigned

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees