Operations Systems and Data Specialist

City of New York • New York City, NY

1d

About The Position

The New York City Department of Youth and Community Development (DYCD) supports youth and community services by contracting with community-based organizations across New York City. DYCD Youth Services, which includes programs like BEACON, COMPASS, CORNERSTONE, RHY, SNL, and CACFP, aims to provide high-quality after-school services through funding, monitoring, coaching, capacity building, evaluation, and advocacy. The Operations Systems and Data Specialist will join the Youth Services Operations Team, which offers specialized support and guidance in facility setup and licensing, policy development, contract compliance and performance, data analysis and interpretation, unit operations and efficiencies, system overview and enhancements, and communication to contracted providers. This role involves collaborating with internal teams and external partners to support reporting, analytics, and continuous improvement initiatives, with a strong focus on data quality, system optimization, and operational efficiencies. The position reports to the Deputy Director of Financial and Information Management Systems within the Youth Services Operations Unit.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Maintain, update, and monitor core data systems to ensure accuracy and performance.
• Provides technical assistance to contractors and program units to strengthen compliance and improve the quality of programmatic tracking data.
• Collaborate with the DYCD Tech Support Team, program units, and contractors to assess data needs, test system configurations and enhancements, and troubleshoot data and system issues.
• Analyze current systems, workflows, and processes to identify areas of potential improvement opportunities.
• Prepare and share performance reports that identify trends and provide actionable recommendations to support internal program units during performance evaluations.
• Support program units in complying with agency required documentation requirements, such as program evaluations.
• Analyzing, reviewing, and tracking financial information and communicating updates to stakeholders.
• Communicates with contractors to address questions, clarify policies, contract requirements and provide technical assistance.
• Provide support across various DYCD initiatives such as the DYCD Complimentary Transportation Program.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees