Operations & Systems Analyst

Cardamom Health • Madison, WI

1d

About The Position

Your Role: At Cardamom, our Operations team keeps the company running smoothly by connecting people, systems, and processes. We’re looking for an Operations & Systems Analyst to join our team. This is a hands-on role for someone who enjoys working across tools, streamlining workflows, and supporting both the people and technology that make our business thrive. This role blends IT administration, process improvement, and project management. It’s a great opportunity for someone who’s curious, adaptable, and eager to grow into a broader operations career. As an Operations & Systems Analyst at Cardamom, you will: Partner across functions to design and improve internal business processes for efficiency and scalability (requirements gathering, process mapping, solutioning, implementation) Use enterprise applications and automation tools to reduce manual work and streamline workflows Document processes, best practices, and configurations for organizational knowledge-sharing Provide basic IT administration and configuration support (account setup, access management, configuring workflows, troubleshooting application issues) Configure and maintain internal systems, platforms, and tools to support daily operations and reporting Support internal Cardamom Project Management Office (PMO) activities to coordinate and prioritize projects across functions Support internal Cardamom projects with project management duties (scheduling, tracking, follow-ups) Support annual IT Security and HIPAA compliance activities Coordinate with a variety of IT and facilities vendors to maintain relationships and ensure delivery of products and services

Requirements

• 1–3 years of experience in IT support or systems administration, and operations, project management, or a related role
• A process-oriented mindset and ability to spot inefficiencies
• An ability to work across functions to understand requirements and deliverables
• Comfort working with business platforms and automation tools (e.g., Microsoft Power Platform or similar) to identify technology solutions for process improvements
• Strong organizational skills with attention to detail
• Excellent communication and collaboration skills
• A flexible, “no-task-too-small” attitude; you’re as willing to pitch in on day-to-day activities around the office as work on strategic projects

Nice To Haves

• Business analyst and process improvement experience
• Project management or coordination experience
• Expertise with enterprise application administration or configuration (Microsoft Dynamics applications or other enterprise applications)
• Expertise with automation tools (MS Power Platform, UIPath, Automation Everywhere, etc.) or script based tools (SQL, Python, Javascript)
• Experience with developing or maintaining KPIs, dashboards, reporting
• Experience in healthcare or consulting

Responsibilities

• Partner across functions to design and improve internal business processes for efficiency and scalability (requirements gathering, process mapping, solutioning, implementation)
• Use enterprise applications and automation tools to reduce manual work and streamline workflows
• Document processes, best practices, and configurations for organizational knowledge-sharing
• Provide basic IT administration and configuration support (account setup, access management, configuring workflows, troubleshooting application issues)
• Configure and maintain internal systems, platforms, and tools to support daily operations and reporting
• Support internal Cardamom Project Management Office (PMO) activities to coordinate and prioritize projects across functions
• Support internal Cardamom projects with project management duties (scheduling, tracking, follow-ups)
• Support annual IT Security and HIPAA compliance activities
• Coordinate with a variety of IT and facilities vendors to maintain relationships and ensure delivery of products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed