Operations Support - Fairfield, OH
About The Position
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Summary: The Operations Support role is responsible for assisting the manager with daily planning and monitoring of the overall finance operations of paid transportation. Work closely with warehouse staff and provide support for customer payments and hauler settlements.
Requirements
- Experience with customer service or operations support.
- Excellent computer and communication skills
- Detail Oriented
- Able to multitask in a high-paced environment
- Strong verbal and technical written communication
- Highly organized and detail-oriented
- Proficient in Microsoft Office Suite
- Able to type 35+ wpm minimum
- Comfortable multi-tasking and prioritizing tasks without guidance
- Excellent time management
- Ability to work under pressure.
- High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Resolve billing issues with Operations.
- Review, research, and resolve Missing POD’s.
- Receive, research, process, track driver ATD’s.
- Receive, review, process, track returns.
- Monitor and maintain each assigned driver.
- Routing/Attaching outbound shipments
- Quoting new shipments
- Communicate with relevant corporate personnel at all levels.
- Other duties and tasks assigned as requested.
- High Volume Data Entry
- Assist with customer service issues as they arise.
- Follow-up with Operations with billing-related issues.
Benefits
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
