Operations Support

Randstad • Westlake, TX

28d

About The Position

Randstad is currently recruiting for an Operation Support for a leading global property information, analytics and data-enabled services provider in Westlake, Texas. The ideal candidate would have at least 8 months of mortgage experience, or at least 2 years of call center or banking experience. Essential Functions/Responsibilities: - Conduct physical research to locate data requiring the exercise of some judgment and discretion. - Communication with HOA to obtain status of request information. - Follow-up until required data is obtained - Manage a pipeline of active requests - Meet daily, weekly and monthly production and performance SLA requirements - Enter appropriate data into application, other form or database. - Telephone, e-mail, and fax communication with 3rd parties - Follows department processes, procedures, and client requirements, and may make recommendations to these processes.

Requirements

• 8 months mortgage industry experience OR
• 2-3 years of banking or call center experience
• sound VERY professional on the phone
• Good written and verbal and communication skills
• Strong attention to detail
• Good judgment
• Basic Computer Skills

Responsibilities

• Conduct physical research to locate data requiring the exercise of some judgment and discretion.
• Communication with HOA to obtain status of request information.
• Follow-up until required data is obtained
• Manage a pipeline of active requests
• Meet daily, weekly and monthly production and performance SLA requirements
• Enter appropriate data into application, other form or database.
• Telephone, e-mail, and fax communication with 3rd parties
• Follows department processes, procedures, and client requirements, and may make recommendations to these processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED