Operations Support

Maersk•Usa, PA

10d

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Requirements

Must be able to type accurately at least 35 WPM
Basic computer knowledge including Word and Excel
Excellent written and verbal skills
Must be able to calculate chargeable weight and volume for all shipments
Work with a sense of urgency, understanding how to prioritize
Ability to manage deadlines
Ability to work hands-on, handling multiple priorities simultaneously
High School Diploma or equivalent
2-years of industry experience

Responsibilities

Answering phones professionally and timely
Answering and responding to email requests timely
Quoting customers and overseas partners
Updating Special Tracking and Accounting Reports for Customers
Dispatching of shipments
Ensure dispatch is aware of any special instructions/cut offs
Interface with Customs Broker, Importer and Customer for Import Shipments
Booking of air shipments with Pilot Gateway teams
Confirming Known shipper via KSMS for air shipments
Booking ocean shipment with co-loader and ocean carriers
Label Air and Ocean Shipments
Process DG shipments including checklist
Filing of AES
Accurately complete entry of pickup/quote information into Navigator
Tracking and tracing of shipments
Communicating to internal/external customers and sales regarding issues
Update/notate tracking milestones
Research of shipments for Corporate requests/reports
Research of shipments for Accounting requests/reports
Understanding TSA regulations
Must research and respond to chargebacks and PN’s timely
Billing: closing out of shipments timely
Including requests for vendor invoices and selling rates
Completion of specific assigned duties/accounts
Able to work overtime and weekend on call rotations
Export specific: Must have DG certification to handle DG shipments
Must have knowledge of airline regulations i.e. oversize, banding
Import specific: Must have knowledge of POA, customs brokerage regulations, DO, ISF
Must have knowledge of working with air and ocean carriers
Other duties assigned deemed necessary by the Global Ops Supervisor