Operations Support Technician

XCaliber Container•Rhome, TX

5h•Onsite

About The Position

The Operations Support Technician provides administrative and operational support to ensure the efficient day-to-day operations of the business. This role is highly cross-functional and supports office administration, production coordination, shipping and receiving, ERP system transactions, and basic accounting and data administration. The position serves as a key communication link between operations, production, logistics, and the front office.

Requirements

High school diploma or equivalent required; associate degree or coursework in business, operations, or accounting preferred
1–3 years of experience in an administrative, operations, or support role (manufacturing or operations environment preferred)
Experience working in an ERP system (training provided if needed)
Proficiency with Microsoft Office (Excel, Word, Outlook) or similar tools
Strong organizational and time-management skills
High attention to detail and accuracy
Ability to manage multiple tasks and shift priorities
Effective written and verbal communication skills
Comfortable working across departments and with production teams

Nice To Haves

Basic understanding of accounting principles is a plus

Responsibilities

Support daily operations through administrative and clerical tasks
Assist with scheduling, tracking, and documentation related to production and operations
Maintain accurate records, files, and data systems
Support continuous improvement initiatives by maintaining organized and accurate information
Coordinate shipping and receiving of raw materials, containers, and finished goods
Prepare and process shipping documentation (packing slips, bills of lading, etc.)
Verify incoming shipments against purchase orders and packing lists
Communicate with carriers, suppliers, and internal teams regarding deliveries
Create, release, and manage production work orders in the ERP system and Excel
Assign and track production work orders as directed by operations leadership
Ensure accurate production data entry, status updates, and closeout of work orders
Perform daily transactions in the ERP system including inventory movements, work orders, and production reporting
Maintain data accuracy for inventory, materials, and production records
Generate reports as needed for operations, accounting, and management
Assist with basic accounting functions such as data entry, invoice processing, and reconciliation support
Support accounts payable and accounts receivable activities as assigned
Ensure documentation is complete and properly filed for financial records
Serve as receptionist and first point of contact for visitors and phone inquiries
Direct calls and visitors to appropriate personnel
Maintain a professional and organized front office environment
Other duties as assigned

Benefits

Comprehensive medical, dental and vision coverage options
Additional options for voluntary life, hospital, critical illness, accident, and disability coverage
Employer-paid life insurance coverage at 1x salary
Employer-paid Employee Assistance Program (EAP) for employees and their households
Employer-contributions toward HSA Account for individuals electing High Deductible Medical Plan
Flexible Spending Account
401(k) Retirement Plan with Employer Match
Paid Time Off (2-4 weeks of PTO leave accrued per year based on years of service)
(11) paid holidays
Employer-paid Professional Development opportunities
Colleague recognition program