Operations Support Team Delivery Specialist

Alight Solutions

1d

About The Position

Delivery Specialists support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements. They collaborate cross functionally to meet SLAs and ensure accurate, compliant outcomes.

Requirements

• Possess good written and verbal communication skills, including presentation and stakeholder communication.
• Demonstrate proven time management and prioritization skills to consistently meet deadlines.
• Have experience supporting small to medium operational projects and service delivery.
• Have intermediate proficiency in Microsoft applications, including Excel, Word, PowerPoint, Outlook, and OneNote.
• Possess working knowledge of CRM systems, including basic to intermediate reporting and advanced finds.
• Demonstrate ability to analyze data, identify root causes, and document resolutions using available tools.
• Have experience collaborating cross functionally with Client Delivery and Carrier Delivery teams.
• Display familiarity with file handling processes and technical documentation such as TRDs, SOPs, DLPs, and QRGs.
• Be proficient with operational tools such as WinSCP, UltraEdit, Jira, ServiceNow, Azure DevOps, and SharePoint.
• Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes.

Responsibilities

• Managing complex operational tasks, escalations, report and data analysis, and daily delivery activities.
• Processing end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products.
• Executing inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems.
• Identifying, researching, and resolving eligibility, enrollment, and file mismatches through root cause analysis.
• Communicating effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates.
• Supporting enterprise service delivery for business-as-usual work and new implementations or enhancements.
• Meeting contractual SLAs by managing case volumes, escalations, and timely resolution updates.
• Monitoring and supporting service metrics in partnership with Analysts and Senior Analysts.
• Participating in onboarding, training delivery, coaching, and continuous improvement initiatives.
• Serving as an operational contact and backup Delivery Specialist for aligned clients and carriers.

Benefits

• With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life.
• Benefits include health, dental and vision coverages starting Day One.
• Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.
• Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible.
• Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.
• Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.”
• We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed