Operations Support & Strategy Manager

WelbeHealth • Los Angeles, CA

8d

About The Position

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.
The Operations Support & Strategy Manager is accountable for delivering measurable results in enterprise operational initiatives, specifically to the role assignment they support. The Operations Support & Strategy Manager is an individual contributor who plays a hands-on role in identifying and implementing process improvement strategies to ensure our teams are prepared to perform their role duties efficiently and effectively. This role works to identify gaps where additional clarity and improvement in enterprise operations processes are required, and works closely with impacted teams to achieve reliable, hard-wired processes that facilitate operational excellence.
This role is different because the Operations Support & Strategy Manager at WelbeHealth:
Leads highly ambiguous, complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery
Owns end-to-end enterprise initiatives, influencing both strategy and execution across multiple markets and cross-functional teams
We care about our team members. That’s why we offer:
Medical insurance coverage (Medical, Dental, Vision)
Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
401K savings + match
Comprehensive compensation package including base pay and bonus
And additional benefits!
On the day-to-day, you will:
Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement
Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way
Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives
Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides
Proactively create and lead cross-functional work groups to drive complex initiatives across both shared functions and market operations
Utilize complex data to inform recommendations

Requirements

• Must be currently located and residing in the state of California (Southern California preferred)
• Must be comfortable with 20-25% of travel based on projects and business needs
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime
• Bachelor’s degree
• Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
• Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
• Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams
• Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
• Microsoft Office competency
• Experience with Electronic Medical Records platforms
• Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills

Nice To Haves

• Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
• PACE experience is highly desired

Responsibilities

• Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement
• Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way
• Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives
• Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides
• Proactively create and lead cross-functional work groups to drive complex initiatives across both shared functions and market operations
• Utilize complex data to inform recommendations

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level