Operations Support Staff (Human Services Specialist 1) Bilingual English/Spanish Required

Department Of Human Services • The Dalles, OR

305d • $3,429 - $4,622 • Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we'd love to hear from you! We are seeking a Store Front Office staff member to join our The Dalles Team!

Requirements

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
• Experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
• College-level courses may be substituted for the experience on a year-for-year basis.

Nice To Haves

• Administrative: Learn and incorporate new or changed policies, procedures, and new system/programs into work process.
• Trauma-informed: Knowledge of the impact of trauma on others and yourself, understanding and utilizing tools to support self and others in regulating during times of stress.
• Organizational Skills: Ability to remain organized, have good time management skills, and prioritize work tasks and responsibilities appropriately in a fast paced, high productivity environment.
• Customer Service: Provides good customer service by ensuring that information provided is given timely and accurately.
• Communication Skills: Strong ability to communicate with diverse groups and individuals in areas such as, responding to inquiries, questions regarding programs, reports and case specific information while working in a team, or independently.

Responsibilities

• Greet and assist Oregonians in person and over the phone while providing exceptional customer service in a busy office environment.
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Write clear and concise notes to summarize information gathered from applicant(s) and collateral sources.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support