Operations Support Specialist

Honeydew

105d

About The Position

We’re seeking a highly adaptable Operations Support Specialist to provide flexible coverage across our operations team. This role ensures continuity by stepping in when team members are out - handling faxes, membership emails, failed payments, product orders, and other essential workflows. When coverage isn’t needed, you’ll contribute to projects that improve efficiency, update processes, and strengthen the patient experience.

Requirements

• 1–3 years of experience in business operations, administrative support, or healthcare services.
• Highly adaptable with the ability to quickly learn and switch between tasks.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Problem-solving mindset with the ability to manage unexpected tasks smoothly.

Nice To Haves

• Experience in healthcare operations, billing, or patient/member support.

Responsibilities

• Provide reliable coverage for core workflows, including processing and routing faxes.
• Managing membership-related emails and patient communications.
• Investigating and resolving failed payments.
• Fulfilling and tracking product orders.
• Ensure accuracy, timeliness, and excellent service in every task, regardless of assignment.
• Support smaller projects when not providing coverage, such as process documentation and SOP updates.
• Data entry, reporting, and workflow improvements.
• Collaborate with cross-functional teams to resolve operational issues quickly and effectively.
• Serve as a dependable, go-to resource who can adapt to new workflows and step in as needed.

Benefits

• Exposure to many aspects of the business.
• Play a critical role in ensuring continuity of care and service.
• Contribute both to daily operations and long-term improvements.
• Opportunity to grow into a key member of a fast-moving healthcare company.

What This Job Offers

• Number of Employees: 11-50 employees