Operations Support Specialist

Glacier Bank-posted 9 months ago

Full-time • Entry Level

Yuma, AZ

Credit Intermediation and Related Activities

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Join one of the best banks in Arizona! Foothills Bank has been on the list of Top Companies to Work for in Arizona for 4 years in a row. The Operations Support Team assists in developing and communicating processes and improving workflows by overseeing and performing various functions in a centralized environment, allowing branch employees to focus on relationship building, further enriching the customer experience.

Focus on Fraud Prevention by assisting branches and frontline staff with compromised accounts, fraud and non-fraud disputes, charge off recoveries, check adjustments, stop payments, holds, and non-post processing.
Review and initiate in person wires, Centralized phone/fax wires, and Online Wires.
Process Online Accounts and perform necessary customer outreach.
Process ACH credits and debits, returned deposits, adjustments from check card processors, post payroll checks, etc. into customer accounts daily to ensure credits are available and debits are paid or returned, and accounts are current and minimize loss potential.
Distribute exception reports to applicable division staff for corrective action.
Follow-up to assure corrections are made.
Post checks to customer's accounts and return inaccurate checks to the debiting financial institution to assure that only correct items are posted to the customer's account.
Daily tracking and monitoring of operational general ledgers.
Month end certification of reports and general ledger.
Receive and respond to customer and branch staff requests to resolve account inquiries and issues to resolve concerns efficiently and to the customer's satisfaction.
Regular and predictable attendance is an essential function of this job.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

High school degree or GED required.
Two to five years of similar or related banking experience, including time spent in preparatory positions.
High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment.
Ability to prioritize and organize heavy workloads and demonstrate effective time management skills.
Ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and making decisions based on regulations, company policies, knowledge, and experience.
Ability to work both independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skills with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.

Medical, dental, vision, and life insurance.
Health savings account option.
Employee Assistance Program (EAP).
Health rewards program.
401(k) retirement savings plan.
Discounts on banking products and services.
Paid Time Off (PTO) and holidays.

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