Operations Support Specialist

Rentokil Pest Control

4d•$33 - $35

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Operational Support Specialists do? The Operational Support Specialist will work closely with the district leadership team to increase the productivity as well as the quality of service and profitability of the district. The OS Specialist will also perform responsibilities of a Service Specialist maintaining regularly scheduled route responsibilities, additional work requests, and assisting with open routes.

Requirements

Advanced LOB/PNOL knowledge
Excellent problem solving skills
Self discipline to work efficiently without direct supervision
Strong verbal and written communication skills
Handle high dependency customer service issues
Must have proficient district level knowledge
Courteously and effectively interact with a diverse group of coworkers and customers
The ability to identify and solve problems without direct guidance and provide follow through with action steps until resolution is reached
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Must have and express a sense of urgency when dealing with client and partner concerns.
Must have excellent verbal and written communication abilities.
Able to work 40+ hours per week including Saturday’s as needed
Must possess a valid driver’s license

Responsibilities

Building and maintaining good customer relations
Maintaining high service standards at all accounts
Participation in group meetings and account reviews
Completion of independent and group on-going training
Serve as a coach and mentor for Service Specialists
Ability and willingness to work flexible hours
Being an interactive member in team work environment
May require participating in a rotating on-call schedule for off-hours and weekends

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility