Operations Support Specialist

Yingling Aviation Inc • Wichita, KS

21h

About The Position

The Operations Support Specialist provides day-to-day operational and administrative support for billing, quoting, customer program coordination and work order management. This role ensures accurate data processing, supports customer communication, and assists with financial and operational tracking to maintain efficient workflow and high service standards as well as plays a critical role in supporting our sales and operations teams by providing accurate and timely quotes for products and services.

Requirements

• Associates or Bachelor’s degree in Business Finance, Aviation Management, or related field preferred.
• 2+ years of experience in billing, credit management, or program coordination, preferably within an aviation or MRO environment.
• Strong working knowledge of OEM maintenance programs and customer service protocols.
• Proficiency in ERP systems and Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• High level of integrity and commitment to confidentiality.

Responsibilities

• Assist with preparation, review, and processing of invoices for OEM maintenance programs, and service events.
• Verify billing accuracy by reviewing supporting documentation, pricing, and work order details.
• Support tracking and follow-up of outstanding invoices and credits.
• Assist with resolving billing discrepancies and routing issues to appropriate teams.
• Support work order setup, updates, and close-out processes.
• Assist with quoting preparation and pricing data entry.
• Maintain accurate program and customer records in Corridor.
• Prepare and deliver monthly processing statistics, aging reports, and financial trend analysis to management.
• Coordinate with Customer Support, Finance, and Operations teams to ensure accurate order processing.
• ANALYZE CUSTOMER, OPERATIONS AND/OR SALES REQUESTS AND REQUIREMENTS TO PREPARE DETAILED AND ACCURATE QUOTES.
• ENSURE ALL QUOTES ARE DELIVERED IN A TIMELY MANNER, ADHERING TO COMPANY STANDARDS AND PROCEDURES.
• WORK AND COMMUNICATE CLOSELY WITH OTHER DEPARTMENTS AND OFFICE PERSONNEL TO ENSURE SMOOTH TRANSITION OF ALL CUSTOMER AIRCRAFT AND COORDINATE WITH INTERNAL DEPARTMENTS TO DETERMINE COST ESTIMATES AND PRICING STRATEGIES
• MAINTAIN ACCURATE RECORDS OF ALL QUOTES, ORGANIZE AND MANAGE DOCUMENTATION RELATED TO CUSTOMER CONTRACTS, QUOTATIONS, AND VENDOR COMMUNICATIONS.
• TRACK AND MANAGE THE QUOTING PROCESS FROM REQUEST TO DELIVERY, ENSURING TIMELY RESPONSES WHILE WORKING CLOSELY WITH THE SALES DEPARTMENT.
• UTILIZE CORRIDOR AVIATION SYSTEMS SOFTWARE TO DRAFT AND PRODUCE WORK ORDER QUOTES.
• Serve as a support contact for customer billing and program-related inquires.
• Maintain organized documentation and ensure compliance with company procedures and ISO requirements.
• Assist with preparation of operational and financial reports.
• Support month-end close activities as assigned.
• Follow established billing, warranty, and operational procedures.
• Identify process improvement opportunities and communicate recommendations to leadership.
• Ensure use of current company forms, systems and documentation standards.
• Maintain confidentiality of customer and financial data.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.
• A dynamic, supportive team culture that values innovation and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees