Operations Support Specialist, NA

Vantage Data Centers

1d

About The Position

About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Business Operations Department As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities. Vantage is looking for an ambitious, detail-oriented, hands-on Operational Support Specialist to oversee and streamline operational processes for CMMS tracking. You will help develop new workflows and process for CMMS tracking and provide ongoing support to local Site Operations teams.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
• 3+ years of experience in CRM support or a similar role.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to new technologies and processes.

Nice To Haves

• Certification in ServiceNow administration or a related area.
• Experience in the critical facilities or operations industry.
• Knowledge of ITIL or similar frameworks.

Responsibilities

• Develop and coordinate user workflows on our new ESM platform.
• Support integration from existing CMMS tool to a new platform.
• Participate in developing training for users
• Identify areas for process improvement within the CRM system and propose solutions.
• Collaborate with cross-functional teams to streamline workflows and enhance system usability
• Respond to user inquiries and provide technical support via email, phone, or in-person.
• Administer user accounts, permissions, and access controls within the CRM.
• Monitor system performance and troubleshoot any issues that arise.
• Coordinate with IT for system backups, updates, and patches.
• Develop and update training materials, including video tutorials and step-by-step guides.
• Manage data migration tasks when integrating with other systems or upgrading the CRM.
• Analyze CRM data to identify key metrics and performance indicators.
• Gather feedback from users and identify areas for CRM process enhancements.
• Document and map out current workflows and propose improvements.

Benefits

• Our hard and efficient work is rewarded with an above market total compensation package.
• We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
• Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees