Operations Support Specialist

Citizens Bank • Corvallis, OR

400d • $42,619 - $56,243

About The Position

The Operations Support Specialist at Citizens Bank plays a crucial role in the Account Service Center by providing comprehensive support across various banking operations. This position involves cross-training in multiple areas, ensuring backup support when necessary, and maintaining compliance with banking regulations. The specialist will engage in tasks such as processing transactions, balancing general ledgers, and assisting with customer inquiries, all while fostering strong relationships with colleagues and customers.

Requirements

• 1 - 2 years of banking experience.
• High school diploma or equivalent.
• Experience operating Windows-based PC.
• Familiarity with Microsoft applications including Word, Excel, and Outlook.
• Experience with general office equipment such as copier, scanner, fax, and filing systems.

Nice To Haves

• Strong interpersonal skills and ability to work with individuals at all organizational levels.
• Exceptional problem-solving skills.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Provide backup support in various areas including Wires, ACH Receipt, Item Processing, Card Services, Office Assistant, and Courier.
• Conduct elevated branch support and research.
• Initial review of ASC department procedures and certifications.
• Process garnishments and levies.
• Balance general ledger and dispute claims for card and ACH transactions.
• Print, sort, and mail customer statements and notices.
• Assist in office tasks and provide additional support as needed.
• Build and maintain partnerships with teammates and other departments.
• Ensure compliance with the Bank Secrecy Act and other banking regulations.
• Maintain the safety, integrity, and confidentiality of customer information.
• Model the Citizens Bank corporate culture in all interactions.
• Complete all assigned training courses and maintain regular attendance.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 Paid Holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off; Paid Family Leave
• Banking Privileges

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED