We are seeking a motivated and adaptable Operations & Support Specialist to serve as the hub of Pelion’s growing North America business. This role combines operational administration with first-line customer service. Working with the rest of the Pelion team, you will be responsible for ensuring smooth initial onboarding, customer engagement, and responsive L1 support across our IoT connectivity solutions. You’ll work closely with global operations, technical support, service and account teams, ensuring North American customers receive timely, effective, and professional customer service while internal processes run efficiently.