Operations Support Specialist - Warehouse

MD Logistics Inc•Garner, NC

4d•Hybrid

About The Position

The Operations Support Specialist provides critical administrative and operational support to warehouse leadership and staff. This role ensures smooth daily functions by managing procurement of supplies, maintaining accurate documentation, supporting onboarding of new hires, and assisting with shipping and receiving office processes. The ideal candidate is detail‑oriented, organized, and comfortable working in both an office and warehouse environment.

Requirements

Strong organizational and multitasking skills.
Proficiency in Microsoft Office (Excel, Outlook, Word) and warehouse management systems (WMS).
Excellent communication and customer service skills.
Ability to work effectively in a fast‑paced hybrid office/warehouse environment.
Basic understanding of shipping and receiving processes.
High school diploma or equivalent required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and correspondence.
Effective communication/comprehension skills - verbal and written.
Ability to physically count, add, subtract, multiply and divide.
Ability to define problems establishes facts and draws valid conclusions.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
employee is regularly required to stand, sit and talk or hear.
employee frequently is required to use hands to finger, handle, or feel.
employee is occasionally required to walk and reach with hands and arms.
employee must have the ability to bend, twist, stoop, reach, climb ladders, lift materials up to 50 lbs., and move materials up to 600 lbs. using a pallet jack.

Nice To Haves

2+ years of experience in warehouse, logistics, or administrative support.
Experience in procurement or vendor management.
Familiarity with OSHA or warehouse compliance documentation.
Experience supporting HR functions or onboarding.
Relevant work experience in logistics, warehouse operations, or administrative support preferred.

Responsibilities

Monitor inventory levels of warehouse supplies, office materials, safety equipment, and packaging materials.
Create and submit purchase orders and track them to ensure timely delivery.
Maintain vendor relationships and assist in sourcing new suppliers when needed.
Reconcile packing slips, invoices, and purchasing documentation.
Maintain filing systems (physical and digital) for operations documents, such as for BOLs, packing lists, receiving documents, safety records, and compliance paperwork.
Ensure document retention policies are followed and records are stored accurately.
Prepare reports, spreadsheets, and logs to support warehouse operations.
Support operational audits by providing requested documents and information.
Assist with new hire onboarding, including preparing orientation materials and scheduling training sessions.
Coordinate badge creation, system access, PPE distribution, and workstation setup.
Maintain training records and support supervisors in tracking new-hire progress.
Check trucks in and out, ensuring drivers receive accurate documents and instructions.
Verify shipping documents such as BOLs, labels, and load sheets for accuracy.
Communicate with warehouse leads to ensure timely loading and unloading of trucks.
Support inventory accuracy by assisting with receiving documentation and data entry.
Serve as a point of contact for carriers, drivers, and internal departments.
Assist supervisors and managers with daily operational tasks and special projects.
Contribute to continuous improvement initiatives related to workflow, documentation and efficiency.
Maintain a clean, organized, and safe office environment within the warehouse.
Assist in companywide activities associated with the department.