Operations Support Specialist / Program Coord I (Temporary)
About The Position
This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is with NC State Board of Elections, located at 430 North Salisbury Street, Raleigh NC, Wake County. Job Order Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application). The NC State Board of Elections is seeking a savvy Operations Support / Program Coordinator I for a temporary assignment. This position requires presence onsite during business hours, five days a week (Monday-Friday, 8am-5pm). Below is an overview of the duties performed by the selected candidate:
Requirements
- Considerable knowledge of administrative and office techniques.
- Ability to practice effective communication in oral and written form.
- Ability to learn the purpose of the program’s organization including its mission, services, clients and measures of business effectiveness.
- Skill in organizing work flow and coordinating activities.
- Skill in modifying processes using applicable technology, web-based data systems and programs.
- Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.
Responsibilities
- Receive phone calls from the public and provide stellar customer service
- Provide Tier-1 responses for voter registration, precinct locations and hours of operation, absentee ballot procedures, and campaign finance inquiries
- Escalate Tier-2 or Tier-3 questions to the appropriate division based on agency defined guidelines
- Open and date stamp voter registration forms
- Sort forms by county and scan them into county database
- Prepare forms for mailing to respective county
- Assist in filing voter registration form orders for county boards of election and voter registration drives
- Prepare voter cancellation lists for county distribution in support of list maintenance processes
- Monitor email inboxes including Admin, Absentee, Voter ID, and General Elections
- Provide Tier-1 responses for topics such as voter registration, precinct locations and hours of operation, absentee ballot procedures, and campaign finance
- Escalate Tier-2 or Tier-3 questions to appropriate division based on provided guidelines
- Route tickets in a help desk environment to the appropriate division based on agency defined guidelines
- Receive mail returned as undeliverable
- Complete agency prescribed processes for documenting undelivered mail
- Prepare unreturned mail for its next destination or agency retention
- And other duties as assigned…
Benefits
- health insurance coverage under the High Deductible Health Plan (HDHP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
