Operations Support Specialist - Ortho (ON SITE PARKING)

The University Of Vermont Medical Center • South Burlington, VT

229d • $24 - $35

About The Position

The Operations Support Specialist (OSS) is a pivotal role within our clinic, essential to enhancing the patient experience and ensuring the delivery of exceptional customer service to both patients and visitors. As a key member of the site-based leadership team, the OSS collaborates closely with the Practice Supervisor to coordinate daily work activities, resolve issues, and oversee the training and orientation of support staff. Additionally, the OSS plays a significant role in the performance evaluation process and actively contributes to process improvements aimed at meeting the Medical Group's performance standards. This role requires a degree of schedule flexibility, including the capability to open or close the clinic as needed. As a vital member of both the OSS and leadership teams, this position is essential for ensuring smooth clinic operations and achieving our organizational goals.

Requirements

• Associates Degree in Business or related field preferred.
• Equivalent combination of education and experience necessary.
• Minimum of one year of experience in a relevant healthcare setting.

Responsibilities

• Enhance the patient experience and ensure exceptional customer service.
• Collaborate with the Practice Supervisor to coordinate daily work activities.
• Resolve issues and oversee the training and orientation of support staff.
• Contribute to the performance evaluation process.
• Actively contribute to process improvements to meet performance standards.
• Ensure smooth clinic operations.

Benefits

• Onsite Parking
• Bargaining union position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree