Operations Support Specialist III
About The Position
Join SkyOne Federal Credit Union as an Operations Support Specialist III in Hawthorne, CA, where your expertise will directly impact our mission of delivering meaningful financial solutions. In this onsite role, you'll work collaboratively with a team that values performance, accountability, integrity, innovation, and respect. Engage in an environment that prioritizes member-focused solutions, offering you the chance to innovate and streamline operations. This position provides you with a unique opportunity to enhance the member experience, contributing significantly to our vision of improving lives through effortless financial services. We encourage you to apply if you’re ready to make a difference in the credit union industry and grow within a culture that genuinely values your input and professional development. What would you do as an Operations Support Specialist III As an Operations Support Specialist III at SkyOne Federal Credit Union, you will play a pivotal role in supporting our frontline staff and members by processing electronic payments and providing comprehensive account and program administration. Your responsibilities will include fulfilling member requests, such as card orders and fraud dispute claims, while efficiently processing and balancing ACH and Share Drafts. You'll adeptly manage checks presented at ATMs and in the Remote Deposit Channel, handle wire requests, and engage in fraud and risk management to mitigate potential losses. With a focus on special accounts like Representative Payee, Estates, and Conservatorships, you'll utilize critical thinking to address unique cases across various states. Your expertise in IRAs and fiduciary accounts will be essential as you oversee unclaimed property processes and resolve escalated issues, making a significant impact on our members' experiences. Are you the Operations Support Specialist III we're looking for? To excel as an Operations Support Specialist III at SkyOne Federal Credit Union, you'll need a diverse skill set that includes proficiency in various software tools related to membership servicing, card services, and electronic payments. Your role requires strong attention to detail for accurately processing accounts, handling escalations, and ensuring compliance with regulations such as NACHA and Regulation E. Critical thinking and problem-solving abilities are essential for managing complex member requests, particularly for special accounts like trusts and fiduciary arrangements. Effective communication skills will help you work closely with frontline staff and provide exceptional member support. Additionally, adaptability and the ability to work autonomously are necessary to oversee multiple processes, including ACH and Share Draft administration. Familiarity with risk management practices in fraud detection will further enhance your success in this dynamic and rewarding environment.
Requirements
- proficiency in various software tools related to membership servicing, card services, and electronic payments
- strong attention to detail for accurately processing accounts, handling escalations, and ensuring compliance with regulations such as NACHA and Regulation E
- critical thinking and problem-solving abilities are essential for managing complex member requests, particularly for special accounts like trusts and fiduciary arrangements
- Effective communication skills will help you work closely with frontline staff and provide exceptional member support
- adaptability and the ability to work autonomously are necessary to oversee multiple processes, including ACH and Share Draft administration
- Familiarity with risk management practices in fraud detection will further enhance your success in this dynamic and rewarding environment
- Minimum three (3)years experience within a financial institution (preferably with operations emphasis).
- Ability to independently navigate multiple internet resources/interfaces and tools in order to research, compile, and report information as required.
- Demonstrate sound judgment in decision-making.
- Ability to communicate effectively with members and fellow employees, both verbally and in writing.
- Demonstrated abilityto build and maintain effective working relationships with all levels of management, staff, and members.
- Musthaveahighlevelofinterpersonalskillstohandlesensitiveandconfidential
- Excellent computer skills including proficiency in MS Word, Excel, Windows, spreadsheet preparation, and hands-on Internet experience
- Excellent follow through skills.
- Stronganalytical andproblem-solving
- Must be organized and able to work in a fast paced environment.
- Must be a self-starter with the ability to prioritize assignments and ability to work independently.
- Abilitytoperformmultipletasksunderpressurewhilemaintainingaprofessional
- Excellent attention to detail and accuracy.
- Working ability to use various systems simultaneously.
Nice To Haves
- Working knowledge of Visa regulations, chargeback procedures, Fedline, EFT, Check21, ACH Rules and regulations regarding the electronic processing of related member transactions. (preferred).
Responsibilities
- processing electronic payments
- providing comprehensive account and program administration
- fulfilling member requests, such as card orders and fraud dispute claims
- efficiently processing and balancing ACH and Share Drafts
- managing checks presented at ATMs and in the Remote Deposit Channel
- handling wire requests
- engaging in fraud and risk management to mitigate potential losses
- managing special accounts like Representative Payee, Estates, and Conservatorships
- overseeing unclaimed property processes
- resolving escalated issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
