Operations Support Specialist (Contractor)

Amplify

1d•$19 - $21

About The Position

Amplify Tutoring launched in response to heightened student needs driven by disruptions in schooling and unfinished learning as a result of the COVID-19 pandemic. High-dosage tutoring has gained national momentum as a proven research-based support to close achievement gaps for students. This is an opportunity to join an innovative team helping schools, districts, and states to scale high-impact tutoring programs and meet student needs. Amplify works in close partnership with districts and states on an array of tutoring initiatives, including: providing small group reading tutoring directly to district students through Amplify Tutors; providing tutoring materials, professional development, and program management for district-managed implementations; and providing high-impact tutoring consultancy services to support districts in designing their high-impact tutoring program. The Amplify Tutoring team is seeking a customer-focused Tutoring Operations Support Specialist to support critical operational functions, including real-time tutor support, scheduling coordination, and data management. This role ensures that full-service tutoring programs run smoothly and that tutors receive responsive support during live sessions. Tutor SOS Support Amplify Tutors engage with students virtually in real-time. There are situations that arise in which tutors need responsive support to ensure a consistent and high-quality tutoring experience for students. In this role, the Tutoring Operations Support Specialist will oversee Slack channels and other support mechanisms related to real time tutor needs. Examples of tutor needs include correcting a tutoring assignment on the fly on the tutoring platform and arranging a last minute substitute due to a personal emergency, among other things. Ensuring the successful execution of full-service tutoring sessions is a critical function of this role. The Operations Support Specialist will coordinate across Tutoring Operations, Program Managers, and Tutor Coaches to resolve real-time issues and maintain program fidelity.

Requirements

1+ years of experience supporting operational processes in a service environment
Strong proficiency in Excel and Google Sheets
Proficiency in Google Workspace
Strong verbal and written communication skills
Ability to learn and adopt new tools and methods for data collection and reporting
Experience managing self-directed projects
Strong problem-solving skills

Nice To Haves

Comfortable learning new tools and platforms
Experience in statistics or data analysis
Background in education or edtech (ideally in Business Data or Customer Support)
Experience supporting process improvement or organizational change initiatives
Advanced Google Sheets skills (e.g. (dynamic data imports, advanced formulas, Google Apps Scripts automation)
Experience working in K-12 education
Experience using Slack for cross-functional communication
Strong teamwork and interpersonal skills
Ability to thrive in a fast-paced, entrepreneurial service environment

Responsibilities

Track and communicate tutor support status, issues, risks and decisions to management.
Coordinate, organize, and prioritize multiple projects in a fast-paced environment to ensure timely delivery.
Monitor Slack channels and provide responsive real-time support to tutors.
Stay current on updates and quickly gain proficiency in new scheduling and operational tools.

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