Operations Support Services Manager

Sedgwick Claims Management Services • Memphis, TN

80d

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. The Operations Support Services Manager will oversee and direct a team that supports Sedgwick's Shared Services department, including (but not limited to) the processing of security requests.

Requirements

• Bachelor's degree from an accredited college or university preferred.
• Eight (8) years of management/supervisory experience or equivalent combination of education and experience required.
• Claims and/or IT experience preferred.
• Proven leadership/management/motivational skills.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Customer service oriented.
• Ability to work in multiple applications, including JURIS, JCS and Footprints.
• Ability to effectively multi-task.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Responsibilities

• Oversees and directs team that processes security requests in JURIS and other legacy applications (including IVOS, SOURCE, etc).
• Manages incoming workflow and delegates work to staff appropriately; analyzes and improves internal processes and workflows.
• Coordinates with IT to implement enhancements.
• Supports OSS, Casualty Team and quality initiatives; addresses internal and external client concerns.
• Prepares and manages project plans through conclusion.
• Communicates activity progress to involved parties.
• Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.
• Prepares and distributes minutes of meetings.
• Reviews quality data, conducts audits, tracks quality metrics and reports on findings; tracks non-compliance issues and monitors through resolution.
• Trains OSS team on tasks and responsibilities.
• Manages staffing schedules to ensure appropriate department coverage.

What This Job Offers

• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees