Operations Support Representative

OneMain Financial • Evansville, IN

7h • Onsite

About The Position

OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative role in the Operations Support team. This position will provide administrative support including account review, handling questions from agents or Unit Manager / Department Manager, and interaction with Internal and External customers. A solid understanding of policy and procedures, time management, and organizational skills are a must in this position. In the Role Review and process account transactions Learn about automobile titles and liens. Learn about insurance products and insurance claims. Take inbound calls from insurance companies impound yards and various departments Contacting outside companies via telephone regarding automobiles. Communicate with various departments and branches. Reporting monthly data to management Ensuring assigned tasks are completed in a timely and accurate manner Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies Maintaining a positive workplace environment

Requirements

• High School Diploma or GED required; additional training preferred
• 1 (One) or more year(s) in financial services
• Basic knowledge of Microsoft Office
• Organizational skills
• Detail orientation
• Flexibility
• Time management skills
• Knowledge of systems and primary job functions
• Knowledge and understanding of policies and procedures
• Collaboration & multitasking skills

Responsibilities

• Review and process account transactions
• Learn about automobile titles and liens
• Learn about insurance products and insurance claims
• Take inbound calls from insurance companies impound yards and various departments
• Contacting outside companies via telephone regarding automobiles
• Communicate with various departments and branches
• Reporting monthly data to management
• Ensuring assigned tasks are completed in a timely and accurate manner
• Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
• Maintaining a positive workplace environment

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED