Operations Support Rep (Onsite) - Indianapolis

Meduit • Indianapolis, IN

15h • $17 • Onsite

About The Position

Support our healthcare partners & help them thrive at Meduit! The Support Specialist is an essential part of our team. In this role, you will help support the Collectors and Leaders by processing and handling time sensitive documents and effectively maintaining office inventory. Attention to detail is crucial and above average data entry skills is a must.

Requirements

• Exceptional professionalism, confidentiality, and service to customers
• Superb communication and customer service skills
• Ability to work effectively as a team member
• Ability to identify and solve problems
• Exceptional organizational, time management, and planning skills
• Ability to adjust to changing agency priorities
• Knowledge of E-Oscar to be able to verify credit disputes
• Knowledge of credit reporting process
• High School Diploma or GED
• Excellent computer skills
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.)

Nice To Haves

• Experience with Finvi - FACS or other Revenue Cycle Management software
• Experience with PDF creation software
• Knowledge of Medicaid, Medicare, Insurance and FDCPA
• Familiarity with the Collection Industry, HIPPA, and FDCPA

Responsibilities

• Support the Client Services team to ensure that The Company is meeting deadlines and deliverables
• Coordinate, validate, and deliver consumer specific request. (Example: analyzing consumer mail or itemized billings for accuracy and need)
• Accurately process all internal correspondence, account update and placement files in a timely fashion and be able to manage multiple deadlines at the same time
• Provide summary communications to the Manager of Client Services
• Mail & Correspondence review
• Analyzing accounts to resolve balance discrepancies
• Posting payments and adjustments
• Processing itemized bills from clients
• Inspect bankruptcy notifications
• Reviewing itemized statements from client
• Reviewing settlement offers for accuracies
• Assist with the development of tools that contribute to the efficiency and productivity of the entire Support Service team
• Consumer dispute resolution

Benefits

• Steady work schedule
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K)plans with company match
• PTO and Paid holidays
• Employer paid life insurance and long-term disability
• Internal company growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED