Operations Support (Public Service Representative 3)

State of Oregon

78d • $3,429 - $4,622

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. This position is currently classified as Public Service Representative 3. It is under review for a potential reclassification to Human Service Specialist 1. While no final decision has been made, we want to ensure transparency by informing applicants of the ongoing review process. If you have any questions, please contact the recruiter listed at the bottom of this announcement. Opportunity awaits! Join our team as an Operations Support (Public Service Representative 3), where you will play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

Requirements

• Two years of experience in customer service.
• One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Nice To Haves

• Experience providing in-person and phone support to people from diverse backgrounds, ensuring their individual needs were met.
• Experience using Office 365 tools like Word, Excel, Teams, and Outlook to complete tasks.
• Experience working independently and staying organized to manage daily tasks efficiently.
• Experience using multiple computer screens and managing tasks based on urgency and importance.

Responsibilities

• Provide respectful and welcoming support to individuals and families by clearly explaining SSP rules, policies, procedures, and available programs.
• Help with application processing by checking documents for completeness, doing brief screenings, and setting up appointments with the right staff.
• Coordinate appointments for multiple staff, including home visits, coaching sessions, and referrals to community partners.
• Manage Medicaid documentation by processing and routing forms, scanning and organizing electronic case files, and checking for quality and compliance.
• Complete administrative and financial tasks such as tracking and handing out transportation vouchers, preparing intake packets, and keeping reception supplies stocked.
• Support team improvement by suggesting ways to improve workflows, joining trainings, and helping coworkers when needed.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees