Operations Support Manager

The Hillman Group, Inc. • Los Angeles, CA

78d

About The Position

This position will increase the face time and general interaction with remote field team members. The primary function will be technical expertise in the field that will be manifested in training. Proper techniques, maintenance, and calibration will be shared as well as general problem solving.

Requirements

• 3 to 5 years of proven technical success
• High School Education
• Proficient in MS Office applications, including Excel, Word, Outlook, and PowerPoint
• Excellent written and verbal communication skills
• Ability to work independently

Nice To Haves

• Highly energetic, organized, patient and positive
• Willingness to work a variety of schedules including weekends and evenings
• Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; evaluates and generates alternative solutions; makes recommendations
• Resilience - Positively impacts the team and the organization by dealing effectively with pressure; remains optimistic and recovers quickly from setbacks
• Leadership - Shows a high degree of personal integrity, honesty and ethical behavior; respects & protects confidential information; self-accountable of results
• Continual Learning - Assesses and recognizes own strengths and weaknesses; pursues self-development

Responsibilities

• Provide advanced field support to Field employees for special projects
• Train FSR’s on best practices for revenue improvement
• Assist field employees with installations and removals when necessary
• Conduct field surveys
• Assist new Field employees with computer training, payroll, K2, expense reports, cash collection and inventory procedures, parts ordering, and returns, offlines
• In-field training on kiosk service re-stock, merchandising, preventative maintenance, and kiosk cleaning
• Educate field personnel on proper TSO repair procedures and machine overview
• Instruct field employees on various repairs
• Work with Field Service employees to investigate problem kiosks
• Assist regional managers with territory coverage

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees