Operations Support Manager, Veterinary Medicine

Ethos Veterinary Health

6d • $120,000 • Remote

About The Position

Come be part of a team committed to elevating Veterinary operations and inspiring teams to new heights! This is a unique opportunity for seasoned leaders in veterinary medicine to continue growing, help shape the future of operations, and lead with a passion for servant leadership.

Remote-based role supporting twelve hospitals across AZ, NM, HI, and Southern CA, with an average travel expectation of 70% within the market. Actual travel may flex up (~80%) during leadership transitions or down (~30–40%) during more stable periods, depending on the Division’s needs. Candidates must reside in, or be willing to relocate to, AZ or Southern CA, or live within a surrounding state/metro area with convenient access to airports servicing the division. The footprint of this role may expand as the business grows.

Compensation for this role starts at $120,000/yr, plus annual bonus potential and a comprehensive benefits package including a flexible PTO plan. We recognize outstanding experience and impact, and higher compensation will be considered for candidates who bring significant experience and are able to make an immediate impact. Experience in Veterinary Medicine leading multi-site or a large multi-specialty + Emergency hospital ($30M+ revenue) for several years is ideal.

Ethos Veterinary Health (Ethos) has an exciting opportunity to join the field leadership team of our fast-growing Specialty + ER (Emergency Room) business, which consists of the largest and most complex veterinary hospitals that focus on 24-hour emergency care and specialty medicine. The role we are currently looking to hire is an Operations Support Manager (OSM). The OSM, Specialty + ER will act as an operations expert supporting our existing hospitals and helping new hospitals transition into the group.

Ethos has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, de novo, and same-store initiatives. Advancing medical sophistication and technology combined with the evolving human-animal bond is driving greater spend per pet and veterinary practices continue to look to partner with companies that have the capital, expertise, and management talent to drive exceptional site-level growth as the industry evolves.

Requirements

• Bachelor’s degree or equivalent experience is required
• Min of 4–6 years of experience in the veterinary medicine industry in a hospital leadership role, with multi-site oversight highly preferred. Experience leading a large, multi-specialty and emergency hospital with $30MM+ in financial responsibility will also be considered.
• Learns quickly, rapidly absorbs new information, and determines causal relationships, particularly as related to hospital operations
• Strong problem-solving skills, including using data and analytics to identify insights around business problems and develop pragmatic solutions
• A self-starter able to execute projects in a fast-paced, quickly evolving environment without supervision
• Able to lead relationships with hospital leaders and JV Partners; strong expertise at motivating, coaching and inspiring others
• Strong time management and organizational capability; ability to balance multiple priorities at once
• Outstanding communication skills with a high degree of empathy and self-awareness
• Understands and has passion for the human-animal bond

Nice To Haves

• Candidates with operations-focused, multi-site leadership experience from other industries may be reviewed.

Responsibilities

• Operational support for the existing group of Ethos hospitals:
• Work directly with a portfolio of 12 sites to improve operational and ultimately financial performance, based on hospital need.
• Providing expertise and best practices for hospital marketing tactics, e.g., referral coordination, online reputation management
• Supporting professional development for hospital teams & department
• Improving hospital processes and workflows, including medical / nursing and customer service processes
• Providing oversight and accountability for each practice (for payroll, benefits, financial spends)
• Training and developing hospital staff in operational best practices
• Supporting recruitment and hiring of key hospital leaders & staff as well as providing best practices
• Supporting implementation of new technologies and systems within the hospitals (e.g., roll out of new patient management or inventory management systems)
• Collaborate with Group Leader to develop holistic plans for hospital improvement over time; help analyze financial health of hospitals, diagnose issues, and implement changes
• Ensure hospital leaders are trained in Ethos financial and operational systems, processes, and reports, including new leader onboarding
• Support hospitals with acute site needs, help problem-solve, drive change & enable growth
• Provides interim on-site leadership in the event of Hospital Director vacancies, supporting staff, maintaining hospital operations, and driving the recruitment and onboarding of a new leader.
• Special projects in support of the group and the Ethos portfolio:
• Drive special projects at the hospital-, group-, or portfolio-level to improve operational and financial performance of Ethos hospitals (specific efforts determined in collaboration with Group Leader and VP Director of Operations).
• Driving strategic turnaround or transformation efforts at high-profile hospitals
• Developing and implementing programs for Ethos hospitals at the group or portfolio level (e.g., technician training program, hospital leadership development program, procurement and large equipment purchasing guidelines)
• Working with business functions that support hospital operations (e.g., recruiting, finance, HR, marketing) to identify opportunities to Ethos portfolio
• De Novo Activity and Transition support for new hospitals into the group:
• Partner with the Group Leader to identify and prioritize support of current de novo projects
• Serve as a liaison between project groups and leadership teams
• Host new hospital staff welcome meetings pre-acquisition, and collaborate with various teams (including finance, human resources, accounts payable, and payroll) that support hospital onboarding to meet objectives and timelines
• Oversee and implement all aspects of onboarding newly acquired hospitals, including training and development, change and risk management, and initial operational assessments
• Help new hospitals navigate Ethos processes and liaise between Support Center & Operations teams to fully integrate new hospitals into the Ethos ecosystem (typically a 3-6-month time period)

Benefits

• Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
• For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager