Operations Support Manager

Sodexo•Atlanta, GA

3d•Onsite

About The Position

The Operations Support Manager plays a critical leadership‑support role in ensuring the smooth daily operations of a high‑profile corporate account within Sodexo Corporate Services. This position provides advanced administrative oversight, manages key operational workflows, and serves as a central coordination point between Sodexo leadership, frontline teams, and client partners. The role is responsible for maintaining operational excellence through effective documentation management, systems access coordination, onboarding support, training logistics, and technology‑related processes. Working on‑site in a fast‑paced corporate environment, the Operations Support Manager enhances the overall workplace experience by supporting new hires, maintaining accurate and efficient operational systems, and partnering closely with managers to ensure seamless execution across the account. Success in this role requires strong attention to detail, a tech‑forward mindset, exceptional organizational skills, and the ability to manage multiple priorities while delivering high‑quality service to both internal teams and client stakeholders.

Requirements

Strong attention to detail with the ability to manage documentation, onboarding tasks, and administrative workflows accurately.
Tech‑savvy mindset with the ability to learn and navigate multiple systems, including platforms like iCIMS and other internal tools.
Excellent communication skills, both written and verbal, with a professional and positive approach when interacting with employees and leadership.
Ability to multitask effectively in a fast‑paced environment while maintaining organization and prioritizing deadlines.
A proactive, service‑oriented attitude with a friendly, positive personality that supports a welcoming onboarding experience.
Strong problem‑solving skills and the ability to work independently while supporting a broader operations team.

Responsibilities

Coordinate onboarding for new hires, ensuring timely completion of documentation, system access, and required training.
Provide administrative support to the operations leadership team, including scheduling, documentation management, and workflow coordination.
Train new employees on Sodexo systems and internal platforms such as iCIMS.
Manage technology setup for new hires by coordinating and tracking computer and equipment orders.
Maintain accurate records, reports, and communication to support smooth daily operations.
Multitask effectively in a fast‑paced environment while delivering professional, detail‑oriented support to the team.