Operations / Support Manager

DLL Financial Solutions Partner•Wayne, PA

49d

About The Position

We are seeking a proactive and technically skilled Operations and Support Manager to lead day-to-day support operations across our enterprise technology stack. This role is responsible for managing and resolving trouble tickets, responding to customer requests, and ensuring the stability and performance of systems including PL/SQL Applications, Oracle, MongoDB, Control-M job scheduling, Windows and Unix patch management and Azure Cloud management. The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills to deliver high-quality support and continuous service improvement.

Requirements

5+ years of experience in PL/SQL development and Oracle database support.
Hands-on experience with Control-M job scheduling and troubleshooting.
Strong knowledge of MongoDB administration and support.
Experience managing and supporting Azure cloud services in a production environment.
Proven ability to manage and resolve technical support tickets efficiently.
Excellent communication skills and customer service orientation.
Strong analytical and troubleshooting abilities

Nice To Haves

Prior experience working with Node.js, Vue.js, and React.js is a differentiator.
Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
Certifications in Oracle, MongoDB, Azure, or ITIL are a plus.
Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
Familiarity with Agile or DevOps support environments.

Responsibilities

Serve as the primary point of contact for technical support related to PL/SQL, Oracle, MongoDB, Control-M, and Azure environments.
Monitor and respond to incoming trouble tickets, ensuring timely resolution and customer satisfaction.
Troubleshoot and resolve issues related to PL/SQL code, database performance, job scheduling, and cloud infrastructure.
Manage and optimize Control-M job flows, including job failures, dependencies, and performance bottlenecks.
Provide operational support for Oracle and MongoDB databases, including backups, restores, and performance tuning.
Maintain and monitor Azure cloud resources, ensuring availability, cost-efficiency, and compliance.
Collaborate with development and infrastructure teams to escalate and resolve complex issues.
Document support procedures, resolutions, and system configurations for knowledge sharing and audit purposes.
Identify recurring issues and recommend long-term solutions or automation opportunities.

Benefits

Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.

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