Operations Support Manager

Daifuku • Carrollton, TX

108d

About The Position

The Operations Support Manager is responsible for ensuring successful site operational support by providing timely training, operational assistance, coaching, and guidance to achieve safety results, customer satisfaction, and employee satisfaction while maintaining quality standards and meeting operational, financial, and training goals. This position will report to the Regional Operations Manager.

Requirements

• Minimum of 5 years in a leadership role within the service industry.
• Demonstrated success in leading geographically dispersed, high-volume multi-site operations.
• Strong leadership, communication, organizational, and project management capabilities.
• Proven analytical skills to identify and respond to short- and long-term organizational trends.
• Ability to navigate a fast-paced, evolving work environment.
• Willingness to work a flexible schedule as required.
• Must be self-directed, able to work independently and drive a proactive plan to achieve success within the role.
• Advanced knowledge of airport operations and maintenance.
• Basic knowledge of State and Federal Employment laws.
• Ability to pass required background checks.
• Maintain a valid driver’s license and be insurable under the employer’s insurance policy.
• Ability to travel up to 75%.

Nice To Haves

• Ability to identify project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks.
• Strong administrative, communication and leadership skills and abilities, including verbal and written communication, judgment, organizational development, coaching and counseling.

Responsibilities

• Empower a world class culture where 'Safety is Our Core'.
• Support the enhanced training of site leadership and their technician teams to execute strategies and manage site-level operations, focusing on team safety, development, and performance.
• Ensure safe, cost-effective, and high-availability operations and maintenance program across a geographically dispersed distribution network.
• Support the achievement of individual site objectives to meet key performance indicators (KPIs) related to safety, people, quality, output, and cost.
• Ensure all operations comply with OSHA regulations and company safety policies, working closely with safety leaders at each site.
• Support operational oversight for an organization of over 800 employees across 50+ locations in key regions of the United States.
• Foster strong employee and customer engagement through regular on-site presence and effective use of virtual communication.
• Contribute to leadership discussions on business operations, people management, financial planning, and customer engagement.
• Assist in executing long-term goals that align with the company’s vision, directing workflow methods and processes as needed to achieve objectives.
• Develop solutions to complex operational challenges and manage external contractors while being on call for emergencies.
• Manage multiple projects and activities concurrently, ensuring deadlines are met and departmental goals are achieved.
• Assist in reviewing, monitoring, and adjusting site budgets effectively.
• Provide constructive feedback to enhance individual performance, including providing input for performance appraisals and addressing disciplinary matters.
• Inspire and motivate employees to achieve their professional goals, consistently encouraging them to exceed expectations.
• Plan, develop and implement systems and procedures to ensure the operating quality, environmental compliance, and safety of assigned sites.
• Perform additional duties/assignments as may be required by leadership.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees