Operations Support Lead- Jacksonville, FL

Bank of America • Jacksonville, FL

2d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on-site support, platform and change managers.

Requirements

• 2+ years related experience in a business support or administrative function
• Customer centric approach to problem resolution
• Ability to influence and lead site-wide initiatives
• Advanced proficiency in MS Office products: SharePoint, Word, and PowerPoint, Excel (including: Macro’s, pivot tables, charts/graphs, etc.)
• Experience handling sensitive business information
• Attention to detail
• Ability to communicate with all levels of leadership
• Highly organized and motivated self-starter who can deliver results with minimal direction
• Strong written and oral communication skills
• Able to balance multiple and competing priorities in an extremely fast paced environment
• Excellent relationship and team building skills with the ability to drive collaboration across diverse groups

Nice To Haves

• Previous leadership/management experience in a call center environment
• Experience managing site-wide projects or initiatives with measurable impact
• Strong ability to develop and implement strategic solutions to improve efficiency
• Demonstrated ability to mentor or coach team members and foster professional development
• Advanced knowledge of SharePoint administration and workflow automation
• Ability to adapt quickly to changing priorities, business needs, and organizational goals
• Demonstrated flexibility to adjust work hours and priorities to meet changing organizational demands.

Responsibilities

• Provides employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
• Remediates system issues
• Performs reporting and analysis to identify risks and trend
• Assists with process and procedure updates in line with business changes
• Manages expenses through device recovery, equipment management, and virtual assistant reinforcement
• Partners with operations leaders on site support including desk assignments, move assistance, desk audits, and equipment provisioning
• Records retention execution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees