Operations Support Engineer

Baylor Genetics • Houston, TX

2d

About The Position

We are seeking a skilled and motivated Support Engineer to provide technical assistance to our clients and internal teams. The ideal candidate will troubleshoot and resolve issues, support system operations, and collaborate closely with cross-functional teams to ensure smooth product performance and high customer satisfaction.

Requirements

• 2–4 years of experience in technical support, software development, or related roles.
• Exposure to troubleshooting, incident resolution, and working with cross-functional teams.
• Strong problem-solving skills and ability to work independently.
• Reliable, proactive, and collaborative, with a strong customer service mindset.
• Flexibility to support off-hours or weekends as needed.
• Bachelor’s degree in computer science, information technology, or related field.
• Proficient in C#/Java, JavaScript, Python, HTML, SQL.
• Experience with scripting or software development.
• Comfortable working with SQL, PostgreSQL, MongoDB, or similar databases.
• Familiarity with Windows and Linux environments.
• Proficient in Microsoft Office, Jira, Confluence.
• Strong communication and interpersonal skills.
• Self-starter with good problem-solving abilities.
• Collaborative team player with a proactive approach to challenges.

Responsibilities

• Respond to and resolve technical issues reported by clients or internal.
• Troubleshoot, diagnose, and document problems using logs, monitoring tools, and debugging techniques.
• Escalate complex issues to higher-level engineering or development teams when necessary.
• Monitor system performance, maintain system health, and apply patches or updates as needed.
• Maintain internal knowledge bases, documentation, and contribute to user guides.
• Collaborate with development, QA, and product teams to address recurring issues.
• Identify areas for product or process improvement based on client feedback and issue trends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees