Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. To further strengthen our Corporate Unit we are looking for a: Operations Support Engineer - Ashburn, VA Your tasks: Our Operations Support Engineer candidate should be located within a reasonable commute of our Ashburn, VA office as this is a hybrid role. The Operations Support Engineer works with ticket handling and closure of tickets, and with following up on the monitoring of ticket fulfillment, operational events and incoming customer concerns. The Operations Support Engineer is responsible for the whole process of following up on the resolution of tickets, responding to customer concerns, and closing tickets. In addition, the Operations Support Engineer shall support the Trust-as-a-Service operations team in meeting SLA targets and service operations KPIs, escalating issues when needed. The ideal candidate will have strong technical expertise in Utimaco services, products, and solutions, along with excellent verbal and written communication skills. A collaborative mindset, strong customer service orientation, and effective listening abilities are essential. The role also requires strong problem-solving skills and the ability to clearly explain technical concepts in a pedagogical and accessible manner.