Operations Support Data Analyst Gulfport 5112

Keesler Federal Credit Union • Gulfport, MS

2d

About The Position

Assists Operations through collecting, analyzing, and interpreting large sets of data related to branch/call center performance, member behavior, and operational metrics. This position must have a deep understanding of data visualization, reporting, and analysis.

Requirements

• Strong analytical skills with the ability to interpret and present complex data in a clear and actionable manner. Experience working with large datasets, performing trend analysis, and generating insights
• Familiarity with SQL Server Integration Services (SSIS)
• Strong critical thinking and problem-solving skills
• Ability to work independently and collaboratively
• High level of accuracy and attention to detail when working with data
• Confidentiality and dependability required
• Must be proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Equivalent to a bachelor’s degree in business, Economics, Accounting or Statistics

Nice To Haves

• Experience in the financial services industry, particularly in retail banking or credit union operations, is highly preferred
• Preferred: Power Bi (if not, certification within 6 months)

Responsibilities

• Design and develop interactive Power BI dashboards and reports to meet business needs
• Provide actionable insights to assist with decision-making and operational performance
• Develop and maintain performance dashboards, ensuring consistent tracking of key retail KPIs
• Monitor and analyze trends in retail operations to help identify opportunities for process improvements, cost savings, and revenue growth
• Conduct ad-hoc analysis as needed to support Retail Operations business initiatives, special projects, and operational needs
• Ensure the integrity, privacy, and security of data within the reporting and analysis process, complying with all relevant regulations and policies
• Serves as primary data liaison between Retail Operations and cross-functional departments
• This position requires in-depth knowledge of Power BI.
• Miscellaneous duties as assigned

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level