Operations Support Coordinator Health Home and Care Coordination

POSTGRADUATE CENTER FOR MENTAL HEAL-posted 3 days ago
$27 - $27/Yr
Full-time • Entry Level
Onsite • New York, NY
251-500 employees
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The Operations Support Coordinator provides high-level administrative, operational, and data oversight support to the Health Home/Care Coordination program. This role is central to maintaining documentation integrity, billing accuracy, compliance readiness, and preparing for future Care Coordination/Health Home restructuring initiatives.

  • Perform detailed billing audits to verify accuracy and compliance with DOH and internal standards.
  • Assist with preparation of monthly and quarterly billing reports, reconciliations, and exception summaries.
  • Maintain audit-ready billing and service documentation.
  • Maintain, manage, distribute, and track wraparound funds and all related documentation.
  • Build and maintain spreadsheets, trackers, and dashboards for caseload status, enrollment activity, documentation timeliness, and program KPIs.
  • Prepare weekly and monthly reports for leadership using Excel formulas, pivot tables, and automated structures.
  • Maintain centralized data repositories supporting program evaluation and restructuring.
  • Develop internal data logs and performance dashboards for administrative accountability.
  • Provide administrative and documentation support for Care Coordination/Health Home restructuring initiatives.
  • Assist leadership with project tracking, documentation review, and action follow-up.
  • Prepare agendas, summaries, action lists, and supporting documentation.
  • Support development and rollout of improved workflows, forms, and compliance tools.
  • Provide direct administrative support to the Chief Administrative Officer (CAO) for tasks related to oversight, restructuring, and program evaluation.
  • Draft memos, internal communications, workflow documents, and templates.
  • Prepare presentations, summaries, and meeting packets for leadership.
  • Take meeting minutes and follow through on assigned tasks.
  • Coordinate scheduling, document preparation, and multi-department communication.
  • Use Microsoft Office Suite (Excel, Outlook, Teams, Word) at an advanced administrative level.
  • Use SharePoint for record-keeping, organized file repositories, and workflow coordination.
  • Support implementation of automated administrative tools (automated reminders, workflow automation, digitized forms, data extraction tools).
  • Serve as an administrative resource for staff using new systems.
  • Conduct regular reviews of client records and documentation checklists.
  • Maintain secure files under HIPAA and DOH regulations.
  • Assist leadership in preparing documentation for audits, site reviews, and regulatory inspections.
  • Track corrective action follow-ups to ensure timely completion.
  • Serve as administrative liaison between leadership, staff, billing, compliance, and other departments.
  • Coordinate staff communications and track outstanding follow-up items.
  • Maintain task logs, deadlines, and documentation requirements.
  • Provide in-person support to all team members who report to the UN office during scheduled or staggered visits, particularly when the Director and Assistant Director are at other locations.
  • High School Diploma or equivalent required, Associate's degree or college level courses preferred.
  • Use Microsoft Office Suite (Excel, Outlook, Teams, Word) at an advanced administrative level.
  • Use SharePoint for record-keeping, organized file repositories, and workflow coordination.
  • Experience in a mental health or social service setting preferred.
  • Knowledge and experience of electronic health records preferred
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