Operations Support Coordinator (Fri.- Sun. E/O Thurs. 6A-6P)

Saddle Creek Logistics Services • Polk City, FL

1d

About The Position

The Operations Support Coordinator is responsible for providing support to the warehouse floor operations. This position will coordinate all incoming and outgoing trucks and ensure the proper documentation is prepared. Operations Coordinator will act as the primary point of contact for drivers and carriers. In addition to driver and carrier duties, Operations Coordinators will support waving and documenting orders and returns as needed by the operation.

Requirements

• High School Diploma or GED
• Six (6) months experience or more in a customer service, client-facing, or clerical role.
• Able to work in a fast-paced environment
• Excellent verbal and written communication skills, especially through e-mail and over the phone
• Strong interpersonal skills
• Good problem-solving, conflict resolution, and prioritizing skills.
• Experience in preparing and maintaining accurate records and reports.
• Ability to follow both written and verbal instructions.
• Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Comfortable working in office and warehouse environments, including non-climate-controlled areas.

Nice To Haves

• Associate’s degree preferred
• Experience with working with warehouse management systems (WMS) is preferred.
• Experience working in a warehouse, light industrial, or similar setting is preferred.

Responsibilities

• Communicate with carrier dispatch and clients’ drivers verbally and in writing with a professional and positive attitude.
• Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedule.
• Manage Bill of Ladings (BOLs).
• Act as liaison between drivers and Saddle Creek personnel on any issues or questions with shipments.
• Research and offer solutions for driver-based issues or questions.
• Assist warehouse leads and operations teams.
• Generate and retain required reporting for operations.
• Wave orders, document returns, and exchanges including generating receipts and shipping documents.
• Check in carriers for appointments.
• Verify quality, timeliness, and accuracy of receiving process.
• Assists in answering phones.
• Order packaging and general warehouse supplies.
• Prints labels for operations use.
• Other duties as assigned by supervisor or manager.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees