Operations Support Coordinator

Global IID Parent LLC • Coppell, TX

69d

About The Position

RoadGuard Interlock, part of the Global IID organization — a nationwide network of brands including Low Cost Interlock, Simple Interlock, and Smart Start — is committed to promoting safer roads through advanced technology and exceptional service. The Operations Support Coordinator plays a key role in supporting daily operations across all brands, ensuring data accuracy, program consistency, and cross-functional coordination. Based in the Grapevine office, this role assists with pricing updates, location data management, third-party billing, and operational process improvements, contributing to the organization's mission of saving lives and supporting license reinstatement through reliable, compliant solutions.

Requirements

• High School Diploma or equivalent (Associate’s degree preferred).
• Proficiency in Microsoft 365 (Outlook, Excel, Word).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and in a collaborative team environment.
• Prior experience in operations, administrative support, or customer service preferred.
• Experience with interlock or automotive service industry operations preferred.
• Knowledge of billing systems, ERP platforms, or CRM tools preferred.
• Bilingual proficiency (English/Spanish) is a plus.

Responsibilities

• Maintain and update pricing programs, promotional campaigns, and service location data across all Global IID brands.
• Assist with third-party billing, payment reconciliation, and financial verification tasks as assigned.
• Monitor, verify, and close installation, removal, and transfer work orders; ensure timely and accurate documentation.
• Follow standardized communication procedures for contacting clients, including SMS, email, and voicemail templates.
• Update appointment and work order details in the client’s file when rescheduled, ensuring system accuracy.
• Perform multi-day verification follow-ups on unconfirmed work orders and escalate unresolved cases per policy.
• Assist field operations by coordinating updates, managing callback tasks, support tickets and supporting technician scheduling needs.
• Track and support special projects assigned by the Sr. Manager, Corporate Operations.
• Collaborate with cross-functional teams including Accounting, Customer Service, and Compliance to support operational goals.
• Maintain confidentiality, accuracy, and professionalism in all data entries and communications.
• Provide operational feedback to management and assist with process improvement initiatives as requested.

Benefits

• A comprehensive health plan that includes medical, dental, and vision coverage.
• A 401(k)-retirement plan with a generous company match.
• Birthday & Anniversary bonus.
• Company-wide discounts.
• Life insurance.
• Telemedicine access.
• Short & long-term disability.
• Positive work environments that offer work/life balance and professional growth.
• Mission-driven work making a global impact with local roots.
• The opportunity to have hands-on work experience with industry-leading, innovative technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees