Operations Support Clerk

Crawford & Company • Lake Zurich, IL

78d • $35,360 - $37,440

About The Position

Under general supervision, monitors applications and print performance based on established service level agreements. Performs quality control measures to ensure audit verification is upheld for all check processing. Responsible for printing, post processing, inserting, and metering all output sent from the applications which Print Services supports. Assists manager with various customer service requests corporate wide.

Requirements

• Completion of high school diploma or G.E.D.
• Requires at least 2 years of work experience in an Information Technology environment.
• Standard office practices and procedures.
• Operations and maintenance of equipment used in the print services unit such as printers, post processing equipment, Micr verifier, and standard office equipment.
• Principles and practices of effective teamwork.
• Crawford Business Code of Ethics.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Responsibilities

• Maintains print priorities of scheduled application runs.
• Coordinates output processing for the various workloads supported.
• Reviews all printed checks to verify that format is correct and Micr verification.
• Ensures that the various production runs balance against check registers and control totals.
• Performs audit quality controls and balances to ensure that daily service levels agreements are met.
• Identifies any check issues and ensures that all checks are processed within the established guidelines.
• Opens EA ticket identifying the application, addresses the issue, and provides samples when an issue is identified.
• Maintains strict quality assurance guidelines to ensure that the unit maintains a high level of print quality.
• Mails checks, letters, and packages based on distribution methods.
• Prepares address labels for expedited delivery.
• Determines cost-efficient mail method based on size of package.
• Coordinates pickups and delivery service.
• Operates computers, printers, Micr verifier, inserting equipment, and digital metering system.
• Monitors all hardware on premises, places service calls to various vendors, and monitors print facilities room conditions.
• Responds to check requests, inquiries, and complaints related to damaged or missing documents or checks, and any other discrepancies.
• Develops and maintains Print Services procedures.
• Performs and monitors upload of the Fed-ex database to a notes database for claims personnel access.
• Creates and burns client CDs for mailing.
• Assists manager and security in the participation of SAS70 audits.
• Reports monthly inventory for consumables needing to be replenished.
• Performs regular cleaning and minor maintenance on printers and equipment.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Business Conduct.

Benefits

• Salary: $35,360.00/Yr. - $37,440.00/Yr.
• Access to benefits information via provided link.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED