Operations Support Center Lead
MAXIMUS•Annapolis Junction, MD
203d
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About The Position
Maximus is seeking an Operations Support Center (OSC) Lead to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As the OSC Lead you will be responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users. This role involves overseeing daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreements (SLA) are met. This position is in person, requiring five days per week on-site and requires an active secret clearance.
