Operations Support Associate

Doma Technology LLC

21h • Remote

About The Position

The Operations Support Associate is an administrative role focused on supporting our title team through timely and accurate handling of lender communications. You will be responsible for monitoring and assigning lender emails to the correct files, facilitating the management of secured emails, and completing other support tasks that keep transactions moving efficiently. This role is ideal for someone detail-oriented, highly organized, and eager to build a career in the title and escrow industry while contributing to a fast-paced, growing team.

Requirements

• 1+ years of experience in title & escrow needed
• Excellent phone, email, face-to-face and remote communication skills
• The ability to multitask and focus as required and to be proactive
• Ability to thrive in a fast-paced, metrics-driven work environment
• Extreme attention to detail and organizational skills
• Open minded to process changes, continuous system updates and enhancements
• Have a driven, positive attitude and ability to work as a team player
• Proficient in using various computer programs and ability to navigate educational, company-provided resources

Responsibilities

• Learn to use our title production software, and complete corresponding actions within it
• Serve as the primary point of triage for inbound emails requiring manual review
• As familiarity and performance are demonstrated, support phone communications
• Conduct quality review of all documents for signatures
• Identify documents for needed actions as per Lender Instructions
• Sort and file necessary documents for recording
• Facilitate the management of secured emails

Benefits

• We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
• Work/Life Balance - We encourage taking Paid Time Off (PTO)!
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
• Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees