Operations Support Assistant

Virginia Information Technologies Agency•Richmond, VA

1d•Onsite

About The Position

The Department of Medical Assistance Services (DMAS) is excited to offer a competitive opportunity to serve as the Operations Support Assistant in the Appeals Division. This position is essential and requires an onsite presence, specifically for processing incoming and outgoing mail, and is not eligible for a telework agreement. It is an Hourly/Wage position, meaning employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours during their employment year. This position does not include health insurance, retirement, or leave. DMAS aims to improve the health and well-being of Virginians through access to high quality health care coverage and seeks talented individuals who align with its mission and core values: service, collaboration, trust, problem solving, and adaptability. DMAS encourages and promotes an inclusive environment.

Requirements

Experience and/or knowledge of programs, operations, and administrative policies and procedures in a law office, court system, or government agency.
Considerable experience using office equipment and software, such as scanners.
Experience planning and coordinating administrative and support services.
Experience utilizing workflow tools, including supply requisition.
Considerable experience with technology, including MS Office.
Experience interpreting federal and state laws and regulations, and policy.
Experience in managing competing priorities and meeting deadlines in a fast-paced environment.
Experience with internal and external stakeholders.

Nice To Haves

Experience utilizing case management systems.
Mailroom experience.

Responsibilities

Process incoming and outgoing Appeals Division mail.
Provide operations support including assisting with monthly supply inventory.
Assist with walk-in customers.
Process incoming correspondence in the Appeals Information Management System (AIMS).
Support the Appeals Division, as needed, with administrative tasks.
Utilize systems and databases including: the Appeals Information Management System (AIMS); Virginia Case Management System (VaCMS); and the Medicaid Enterprise System (MES).
Provide excellent customer service, treating everyone who interacts with the Division with respect and dignity.
Ensure every appellant receives full due process.
Support a collaborative and positive work environment.
Produce a quality work product.