Operations Support Ambassador CMC

University Hospitals•Cleveland, OH

11h

About The Position

Operations Support Ambassador will provide outstanding customer service to all patients, guests, and staff, supporting operational needs of the department. This includes: distributing visitor passes per the UH visitation policy; lab specimen pick-up/drop-off; ED transport assistance; Patient Experience rounds; Meds to Beds courier. Follow all written regulations/procedures and correctly completes assigned tasks without supervision. Assist in other areas as necessary.

Requirements

High School Equivalent / GED (Required)

Nice To Haves

1+ years Basic patient care and/or customer service experience (Preferred)

Responsibilities

Politely and promptly meets and greets visitors, patients and staff.
Distribute visitor passes to approved visitors.
Patient Experience rounds.
Meet emergency helicopter medics at helipad for transport to Emergency Department.
Transport expectant mothers to Labor and Delivery.
Specimen pick-up/drop-off Emergency Department, inpatient, outpatient area.
Timely delivery of Meds to Beds for prior to discharge Emergency Departments, inpatient.
Patient Transport Assistance including the Emergency Department, inpatient, outpatient areas.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.