We’re iPostal1 and we’re in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in all locations. The Operations Support Agent will serve as a subject matter expert in specialized services within the iPostal1 Call Center. This role requires an in-depth understanding of multiple features, including iStopMail, Create & Send, Notarize Any Doc, Hold Freeze, BOI, Affiliate Program, and Personal Delivery. Agents will ensure timely and accurate processing of these services while maintaining high levels of customer satisfaction. When specialized tasks are completed, agents will support general customer service functions, including chats, emails, and calls. In addition to the core responsibilities listed, agents will be expected to take on any and all additional operational tasks and projects as assigned. This includes, but is not limited to, new feature rollouts, process improvements, and cross-functional support initiatives.