Operations Supervisor

PNC • Brecksville, OH

68d • $37,000 - $83,375

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Operations Supervisor within PNC's Corporate Loan Administration organization, you will be based in Brecksville, OH, Dallas, TX, Pittsburgh, PA, or potential another PNC footprint location. Although location of where the Operations Supervisor sits may vary, they will be responsible for working CST hours. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.

Requirements

• Typically requires 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Responsibilities

• Oversees operations workflow and assists team with executing transactions/processes.
• Manages direct reports on the operations team.
• Manages and is responsible for the operations workflow including achieving desired business results and key performance indicators.
• Assists team members with escalated issues.
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• Identifies and addresses exceptions and serves as a point of escalation.
• Partners internally to resolve escalations and provide guidance.
• May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Responsible for all human resources related activities for team members.
• Provides coaching and development to team members.
• Leads team huddle/meeting and continuous improvement sessions.
• Provides consultation and advice to service partners and customers.
• Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
• Updates standard operating procedures as appropriate.
• Participates in and may oversee projects.
• Reviews reports to identify exceptions, monitor quality and ensure compliance.
• Manages and is accountable for risk mitigation activities.
• Verifies completeness and accuracy of procedures.
• May review transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Paid time off including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed