Operations Supervisor

General Logistics Systems Us-posted about 1 year ago

Full-time • Mid Level

Kent, WA

Couriers and Messengers

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The Operations Supervisor at General Logistics Systems (GLS) is responsible for managing all aspects of Depot Operations, including overseeing the receipt and sortation of parcels and freight, supervising staff, and ensuring timely dispatch of shipments. This role is crucial in maintaining operational efficiency and customer satisfaction as GLS expands its logistics services in the U.S.

Supervise all positions within the Depot to support depot operations including Package Handlers, Forklift Operators, Scan Operators, Dispatchers, and Field Operations Specialists.
Hire, supervise, assign tasks, coach, and discipline staff.
Validate prior day delivery operations and perform daily and weekly TPC reconciliation process.
Audit all prior day operations for accuracy in settlement totals, hours worked, and allocation of labor.
Oversee the execution of all afternoon and end-of-day reporting functions as required.
Ensure that dispatch operations are meeting all expected response service times and handle escalations as they come up.
Delegate tasks as needed to the appropriate team members for accurate and on-time completion.
Monitor and track delegated assignments to ensure performance and compliance.
Perform duties as assigned by the Depot Manager and Region Director.

3 to 5+ years' experience in a service industry role and/or in a supervisory position.
Basic understanding of local, state and federal employment laws.
Exceptional interpersonal communication and relationship-building skills.
Outstanding written and verbal communication skills.
Basic to Intermediate understanding of MS Office Suite and general computer system usage.
Prior transportation and delivery service experience preferred.

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