Operations Supervisor- 2nd Shift

RXO, Inc.•Southfield, MI

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Shift Hours: 3:00 pm- 11:30 pm As a Supervisor, Operations at RXO, you will be responsible for overseeing daily operations and supplier performance. You’ll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations.

Requirements

5 years of experience in transportation or logistics

Nice To Haves

Bachelor’s degree in a related field
Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management
Experience with process improvement initiatives
Solid leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
A willingness to work cross-functionally on multiple accounts
Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience

Responsibilities

Review all available shipments and ensure lowest cost to make protect times are being met.
Lead and mentor specialist in air operations to ensure efficient execution of charter, international, hand-carry, air expedites and high levels of client satisfaction, as measured by accuracy, timelines, and feedback.
Ensure all flight logistics are finalized and executed without issue, as measured by error-free delivery and proactive communication.
Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or carriers.
Practice continuous improvement by reviewing procedures and work habits, and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
Schedule daily workload based on the current day operations and serve as an escalation point for operations-related issues and ensure real-time resolution with customers and carriers.
Monitor and prioritize weekly disputes and escalation requests from customer and supplier, chart supplier on-time shipping performance
Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
Handle supervisory responsibilities, including hiring, training, performance appraisal, discipline and conflict resolution.
Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management
Monitor and maintain an air charter risk report