Legacy Club at Circa - Operations Supervisor

Circa Resort & Casino•Las Vegas, NV

About The Position

The Operations Supervisor is responsible for facilitating the daily operational needs of Legacy Club and supervision of hourly team members.

Requirements

Candidates must be a minimum of 21 years of age
A minimum of 1-2 years of supervisory experience in a high-volume food & beverage setting.
Must be able to work in a loud environment where smoking is present
Must be able to stand for long periods of time
Able to perform basic mathematics, as well as possess a basic understanding of business-related software such as Microsoft Office or similar
Must possess excellent communication skills. Ensuring professional and courteous communication at all times
Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus
Must be able to create and maintain an upbeat, positive, relaxed environment on a consistent basis
Consistently maintain a well-groomed appearance, posture and hygiene in accordance with Circa company policy
Strong knowledge of spirits, wine, champagne, mixed cocktails and cost control
Must exhibit strong motivational and developmental skills, as well as a positive “whatever it takes” attitude
Must be able to work efficiently and within a team environment
Must be available to work all shifts and days including opening and closing shifts
Possess basic knowledge of the Las Vegas area and attractions
Must have or be able to obtain all required Nevada work cards (Health)
Must have or be able to obtain an Alcohol Awareness card (TAM)
Must have or be able to obtain a Nevada Non-Gaming Card (Sheriff’s Card)
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Manual dexterity to operate job related equipment
Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.
Constant contact with fellow team members and Guests.
Moderate to loud noise levels
May be exposed to secondhand smoke

Nice To Haves

Additional foreign language a plus

Responsibilities

Accountable for maintaining venue cleanliness and clean, hygienic workstations in accordance with Clark County Health Standards & Circa standards of cleanliness
Oversees all hourly team members, reporting up to the General Manager
Facilitates staff training and education under the direction of senior management
Responsible for ensuring the Circa standards of service are consistently being upheld
Responsible for overseeing the daily set-up and breakdown of the guest-facing & back-of-house areas prior to the venue opening for business
Responsible for following all designated emergency procedures and understands duties in the event an emergency arises
Provides constant visual surveillance of surrounding area identifying any potential safety or emergency situations
Communicates and interacts professionally with guests and team members at all times, addressing concerns and providing information in a courteous manner
Assists guests with requests or concerns, offering appropriate alternatives when possible, resolving problems seeking assistance from a senior manager when necessary
Understands, enforces and adheres to all Circa and departmental policies and procedures, embraces company culture and takes pride in the resort and its amenities
Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices
Solution oriented, looks for opportunities to assist peers, guests, other departments or leaders at all times
Performs all other job-related duties as assigned and has flexibility to perform other job-related tasks as deemed necessary by senior management