Operations Supervisor | Part-Time | PPL Center

Oakview Group•Allentown, PA

63d

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Sr. Event Manager and the Event & Guest Services Manager. This role pays an hourly rate of $18.75 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 12, 2025.

Requirements

High school diploma or equivalent
Two (2) or more years' experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination.
Basic computer skills in a Windows format including typing, data entry and email.
Ability to effectively lead a team and manage in a fast paced, high pressure environment
Knowledge of OSHA standards/requirements; OSHA 10 certification preferred.
Forklift certification or ability to acquire within 90 days of employment
Possess superior interpersonal, communication, and leadership skills.
Ability to communicate clearly and concisely in the English language, both orally and in writing
Self-motivated and excellent organizational skills
Ability to work independently and as part of a team
Ability to work long hours including a varied schedule of days, nights, weekends and holidays

Nice To Haves

An advanced degree in Facility Management or related field may be substituted for years of experience.
Advanced computer skills and experience with MS Word, Outlook, Excel preferred.
Possession of a valid Driver's License preferred

Responsibilities

Provide staff training for all employees and temporary workers.
Ensure staff is working safely and are aware of proper safety guidelines.
Lead/coordinate staff training and safety programs.
Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
Review and understand event documents to forecast staffing and equipment needs for all arena events.
Oversee, monitor changeover and housekeeping crews, provide team support as required.
Maintains departmental equipment; notify Sr. Operations Manager when repairs are needed.
Provide excellent customer service to internal and external clients to provide a positive employee climate.
Assist the engineering department in maintenance and projects