Operations Supervisor

Aptive Environmental•Buffalo, NY

1d•Onsite

About The Position

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the Buffalo, NY area. Aptive Pest Control provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand. In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites. Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. Aptive is committed to protecting the places we love because home matters.

Requirements

Excellent verbal, written, and communication skills
Interpersonal and collaboration skills
Strong analytical and problem-solving skills
Ability to analyze information and think systematically
Strong ability to lead and manage a team
Proficient with Google drive functions or related software
A US driver’s license that has been valid for a minimum of 3 years is required
A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
A drug test and background check will be performed on all new hires
Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services

Responsibilities

Responsible for customer retention, employee retention and improving customer revenue for their assigned team
Meet requirements for personal service production
Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
Manage payroll for all Service Professionals and Lead Service Professionals within the team
Strive to achieve high operational efficiency and effective labor management
Growth and success of areas by ensuring safe and efficient delivery of quality services
Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
Meet KPI standards
Create a positive atmosphere of learning and growth for all Service Professionals
Actively seeks opportunities to develop, improve and innovate themselves and their teams
Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
Review Service Professional performance metrics with the Operations Manager
Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
Deliver excellent customer service to potential and existing customers
Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
Remain compliant with state and federal laws, regulations, and licensing.
Obtain local and state licensing